Shipping
Orders are shipped within 3 working days.
How to follow your order
A shipping confirmation email with tracking number will be sent to you as soon as we dispatch your order. Use that link to follow your order.
Delivery time
Your package will be dispatched within 2-3 workdays after you have placed your order. You will then receive a shipping confirmation by email once your order has been dispatched. By Regular Shipping your package should arrive within 2-3 days after shipping is confirmed. By Express Shipping your package will arrive on the Same Day if it is a domestic order.
Delivery status
Orders are not shipped or delivered on weekends and public holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible. The latest 30 days after the order was placed. Some delays may occur during sales, very busy periods and public holidays.
Disclaimer
Quatro does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Quatro will contact you by email. Although we do our best to display correct images, correct colors, info, and prices, errors may occur.
Returns
If you change your mind about an item you must notify us within 10 days after having received your purchase. To return an order please contact info@quatroworld.nl and await our return confirmation and shipping details. Items bought in Pre-Order cannot be returned as these items are specially made for you. Items bought in Sale or with a Discount Coupon can also not be returned but exchanged for a Gift-Card containing the same amount or another item if in stock. When received, you can return your order by the following procedure: Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match these criteria: Place the product in a shipping box or plastic shipping bag. Hats and caps must be returned in a box so they do not get squashed out of shape. Enclose the original sales receipt to the product or e-mail it to: support@quatroworld.nl. Write RETURN on the package to ensure a faster expedition. The return and financial responsibility are yours until it reaches QUATRO and is confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock.
